In summer 2009 the Old Man keyed in the wrong PIN too many times at the ATM, and had to get a new one issued. This needed my assistance. The Old Man finds the voices of Asian call-centre staff incomprehensible. I had to listen to what the representative of MegaBank said, and then relay it to the Old Man so that he could reply.
Now, when the Old Man needs to obtain cash from the ATM, I accompany him and I supply the PIN.
[Original posting 30 September 2009]